Privacy policy

The company Phasya (hereinafter referred to as « Phasya », « we » or « our ») is committed to protecting and respecting your privacy and to complying with applicable data privacy laws. This policy is intended to inform you of our practices regarding the collection, use and sharing of information that you are required to provide to us through our website (hereinafter referred to as the « Website »).

This policy (together with our Terms of Service and any documents referred to herein and our Cookie policy) outlines how we handle the personal information we collect and that you provide us with. We invite you to read this document carefully in order to fully understand our practices regarding our processing of your personal data.
You are not required to provide personal data to Phasya. However, if you choose not to provide your personal data to Phasya, we may not be able to provide you with our products or services or all of their functionalities or to respond to queries you have.
By using the Phasya Website, the visitor implicitly accepts this privacy policy.

1. What kind of personal data do we collect ?

Your personal data (hereinafter « personal data » is data that can be used to identify you either directly (data such as your first name and last name that enables you to be immediately identified), or indirectly (data such as your postal code, your telephone number or your contract number that can be used to identify you indirectly).
During our interactions with you, we may have to collect different types of data:

  • identification data (last name, first name, telephone number, email address, etc.);
  • demographic data (such as gender, language, age);
  • professional data;
  • geolocation data, including your IP address;
  • information about navigation and behaviour on our website.

2. When do we collect your personal data and how do we use it ?

2.1. When submitting a contact request via our website

When submitting a contact request via our Website, we ask for your first name, last name, company name, and email address.

We use this information to respond to your inquiry, including providing you with all the information you have requested about our products and services. We may also contact you several times after your contact request to follow up on your request for information. We do this based on our legitimate interest in providing accurate information before and after a sale or request for information or contact.

We keep the contact request emails for a period of five (5) years, after which these emails are permanently deleted.

2.2. When you sign up to receive our newsletter

When you sign up to receive our Newsletter, we ask for your name and email address.

By signing up for our Newsletter, you give us your consent to receive information about our products, services and other information that we think might be of interest to you.

You may withdraw your consent at any time and we will stop sending you our newsletter.

Your information is kept for as long as you continue to consent to receiving our newsletter.

2.3. When browsing our website

Server logs are stored when you visit our Website. The storage of these logs is legal if the user is fully informed about the logging system that has been implemented and that the data is only used for the system’s safeguards and to detect errors.

3. Who do we disclose your personal data to ?

Your personal data will not be passed on to third parties, unless they are contractually bound to Phasya or are acting on a request from Phasya or because they have been subcontracted by the latter. Their access is limited strictly to the data they need to perform their task. Phasya always insists that our subcontractors follow the organisational and technical protection measures required for personal data as well as insisting on a guarantee of strict confidentiality from them.

4. Where and how is your personal data transferred ?

As a general rule, we keep your personal data within the European Union. However, since, for example, some of our service providers are located in countries outside the European Union (« non-member countries »), we send some of your personal data to non-member countries. This means it can potentially be sent to non-member countries for whom the European Commission has not established an « adequate protection » ruling. In such cases, we ensure that this transfer is carried out in accordance with the applicable regulations and we ensure a sufficient level of protection of individuals’ privacy and fundamental rights (mainly through the European Commission’s standard contractual clauses).

5. Your rights

You have certain rights when it comes to your personal data and how it is processed. You have the following rights:

  • Right of access
  • Right to rectification
  • Right of deletion (the right for data to be forgotten)
  • Right to limitation
  • Right to portability

6. Cookies and similar technology

To find out more, please see our Cookie policy.

7. Links to other websites and social networks

Our Website may occasionally contain links to the websites of our partners or third parties. Please note that these websites have their own privacy policies and that we are not responsible for the use that these websites make of the information collected when you click on these links. We invite you to read the privacy policies of these websites before submitting your personal data.

8. Changes to our privacy policy

We may occasionally make changes and corrections to this Privacy Policy. If we believe these changes are major, we will notify you by one (or more) of the following: (1) posting the changes on this website, or (2) sending you an email or message about these changes. We will also give you the opportunity to agree to these major changes. The changes will be effective from the moment they are communicated to you and you have accepted them, and you are implicitly agreeing to them by the fact that you continue to use the website after the changes have taken effect.

9. Contact

If you have any questions about this privacy policy or any requests about your personal data, you can contact us by sending an email to

Version updated on 7 November 2018